Shipping Policy

Eco-conscious delivery

At Della London, we’re committed to bringing you the styles you love at fair prices, while keeping our environmental impact in mind. When you spot that perfect look on our site, we understand you’ll want it in your hands as quickly as possible. To make this happen efficiently and affordably, we group orders together and ship in batches once we reach an ideal volume. This approach not only helps us offer competitive prices but also reduces the frequency of shipments, supporting our mission for a more sustainable world.

Delivery details

Below is the average delivery time for all our packages:

Processing time: 1-2 days (Mon-Sat)

Delivery time: 4-6 days (Mon-Sat)

If ordered before 17:00 (GMT)

Shipping costs

We bear the shipping costs for every order. All our products are delivered to your home 100% free of charge! There is also no minimum order quantity.

Order tracking

You will receive your tracking code via e-mail within 24 hours after your parcel leaves our warehouse.

Delayed orders

If the maximum processing and shipping time has passed and your order still hasn't arrived, don't panic. Schedule up to two extra days and remember to use your tracking code. If your parcel still hasn't arrived, contact us at info@dellalondon.com, quoting your order number.

Damaged or wrong orders

Have you received your parcel but it is damaged or the items are incorrect? (e.g. the wrong size or colour) No problem! Please take photos of the problem, briefly explain what is wrong and contact us, quoting your order number.

If you have any questions about the dispatch date of your order, please feel free to contact us by e-mail at info@dellalondon.com. Our service team will be happy to help you.

Opening hours customer service

  • Monday to Friday: 09:00 - 18:00
  • Saturday to Sunday: 10:00 - 16:00

Contact info:

Company information:

  • Shop Name: Della London
  • Chamber of Commerce: 82163650
  • VAT: NL003650290B05
  • Address: Zandweg 2, Egmond aan den Hoef, 1934BJ, The Netherlands

Free Shipping

We bear the shipping costs for every order. All our products are delivered to your home 100% free of charge!

24/7 Customer service

At Della London, our 24/7 customer service ensures help whenever you need it. For any questions or concerns.

Secure Payment

Your transactions are safeguarded with the highest standards of security for a worry-free shopping experience.